Dr. Gloria Vants Wu-Sheffield, DMD

I recently moved to the area and needed a new dentist.  I've had deep cleanings before whenever I've had to change dentists due to moving, etc.  My recent dentist had me on a regimen that was working very well where I had a teeth cleaning every three months and didn't require a deep cleaning.  However, when I moved Summit Smiles wanted me to get a deep cleaning despite my numbers suggesting my teeth / gums were in good shape due to my regimen.  In any event, I agreed to just get in with a dentist.  They told me my x-rays may not be covered by my insurance.  I agreed to that too.  I get a bill from them for $71.00 for a comprehensive oral examination plus I now need to spend over $200 for deep cleanings.  When I call them, the girl immediately had attitude and had to ask me my name twice and over talked me.  She actually tried to project that I was the one overtalking her (lol).   I could not get a word in edgewise and she just kept telling me I have to call the insurance company.  They aren't the ones billing me.  I hung up on her because she was just extra rude and I was not being heard.  I called the insurance company to find out THEY FAILED TO LET THEM KNOW I WAS A NEW PATIENT so that is why I was being billed for the comprehensive oral examination.  So they made the mistake.  Needless to say, I just wanted a teeth cleaning.  I didn't need a deep cleaning despite them forcing it on me.  I live two hours from my previous dentist and will return to them until I find an honest dentist and one who doesn't have rude receptionists with attitude.  They lost a patient and it is sad the people who answer their phones is the cause.  It appears from other reviews I am not the first one this has happened to.

Edit:  the owner of this practice is Stephanie Childs and she will gaslight you.  She tried to say she listened to the call and I was abusive towards her staff and her staff Maureen actually listened to me.  She did not.  I was told I yelled at Maureen.  I did not.  Was I able to get a word in?  No.  Perhaps I did raise my voice in order to be heard over Maureen’s over talking and rudeness but that is all.  Stephanie Child’s blames my insurance company for not knowing I was a new patient.  She tends to blame everyone for her staff’s incompetence.  The blame was placed on me and my insurance company.  Just a big wow.  Oh, and she sent me a dismissal letter when I fired them on the onset of my phone call.  Did a slur word come out of my mouth at the very end while I hung up?  Maybe.

Edit #2:  so the insurance company calls me and Maureen contacted them to ask them to explain the exam fee I was charged for.  I told the gentleman the entire story and explained that because I made one mistake while hanging up where they overheard me say a bad word, this entire thing is being blamed on me like I am the villian.  He agreed with me and also agreed that their office should have told them that I was a new patient.  Therefore, they didn’t do the billing correctly!  

Maureen also told them I placed a bad review on Facebook.  Actually, I never placed a review on fb so this is yet another lie made by this practice.