General Dentists - Elkton, MD

"I recently moved to the area and needed a new dentist. I've had deep cleanings before whenever I've had to change dentists due to moving, etc. My recent dentist had me on a regimen that was working very well where I had a teeth cleaning every three months and didn't require a deep cleaning. However, when I moved Summit Smiles wanted me to get a deep cleaning despite my numbers suggesting my teeth / gums were in good shape due to my regimen. In any event, I agreed to just get in with a dentist. They told me my x-rays may not be covered by my insurance. I agreed to that too. I get a bill from them for $71.00 for a comprehensive oral examination plus I now need to spend over $200 for deep cleanings. When I call them, the girl immediately had attitude and had to ask me my name twice and over talked me. She actually tried to project that I was the one overtalking her (lol). I could not get a word in edgewise and she just kept telling me I have to call the insurance company. They aren't the ones billing me. I hung up on her because she was just extra rude and I was not being heard. I called the insurance company to find out THEY FAILED TO LET THEM KNOW I WAS A NEW PATIENT so that is why I was being billed for the comprehensive oral examination. So they made the mistake. Needless to say, I just wanted a teeth cleaning. I didn't need a deep cleaning despite them forcing it on me. I live two hours from my previous dentist and will return to them until I find an honest dentist and one who doesn't have rude receptionists with attitude. They lost a patient and it is sad the people who answer their phones is the cause. It appears from other reviews I am not the first one this has happened to. Edit: the owner of this practice is Stephanie Childs and she will gaslight you. She tried to say she listened to the call and I was abusive towards her staff and her staff Maureen actually listened to me. She did not. I was told I yelled at Maureen. I did not. Was I able to get a word in? No. Perhaps I did raise my voice in order to be heard over Maureen’s over talking and rudeness but that is all. Stephanie Child’s blames my insurance company for not knowing I was a new patient. She tends to blame everyone for her staff’s incompetence. The blame was placed on me and my insurance company. Just a big wow. Oh, and she sent me a dismissal letter when I fired them on the onset of my phone call. Did a slur word come out of my mouth at the very end while I hung up? Maybe. Edit #2: so the insurance company calls me and Maureen contacted them to ask them to explain the exam fee I was charged for. I told the gentleman the entire story and explained that because I made one mistake while hanging up where they overheard me say a bad word, this entire thing is being blamed on me like I am the villian. He agreed with me and also agreed that their office should have told them that I was a new patient. Therefore, they didn’t do the billing correctly! Maureen also told them I placed a bad review on Facebook. Actually, I never placed a review on fb so this is yet another lie made by this practice. "

"Should not be listed as taking new patients when you have to wait so long"

"This Aspen Dental location is consistently understaffed and not once has my originally scheduled appointment been held without being rescheduled one or more times. I have only seen a dentist on my initial intake visit and never during any of my four cleaning to date. The office staff if friendly but they seem powerless to improve the efficiency of the office and the care experience of the patient. I would highly recommend against joining this practice."