General Dentist - Fredericksburg, VA

"I am very pleased with this provider. He and his staff are simply excellent. I "shopped around" to find the best price for my crown and Dr. Butterworth delivered - - not only with a great price, but also with the best materials and experience. A very spacious and pleasant office, and his able staff kindly helped me with my policy and explained what to expect time- and cost-wise. The best dental experience I've ever had (and I've had many dental issues in my life)."

"Seems like the practice is run by the hygienists and front desk staff to generate cash flow. Once they verified my insurance, they recommended that I get multiple Crowns on several teeth with past restorations; doctor may be risk-averse to repairs/restorations. It was frustrating and very difficult to meet with Dr. Marshall to discuss his recommended treatment plan for me during repeated office visits with the hygienist. Office charged me for procedure not covered by my insurance without my approval. Office charged me for prescription toothpaste and rinse without giving me the option to buy them at a pharmacy with my prescription benefits for a lower cost. They also pushed to sell me a $140 Rotadent toothbrush that is cheaper online. I feel that the office's billing ledger practices are designed to make it difficult for the patient to clearly understand charges, insurance payments, and write-offs; billed amounts in their records differed from those cited in my insurance EOBs. He may be a competent dentist, but I was just not comfortable entrusting them with my dental care."