Neurologists - Austin, TX

"Had to wait weeks and weeks for an appointment. Their office is poorly-marked and buried inside a hospital. Their front office staff aren't helpful and don't even seem to work with, or for, the doctors because they don't know what's going on and seem to be completely separate. I left plenty early. For the time spent traipsing through an enormous building for their poorly-marked location, they wouldn't see me, and wasted my time and money. Maybe they're also a serial killer in their spare time? ;) I wouldn't be at-all surprised."

"I have been seeing Dr. Pokala (pronounced slight emphasis on the poke - he gives injections so it's easy to remember) for a few years now. He's very empathetic, a good listener, is knowledgeable, tells me all of the options, is effective at determining the right medical treatment(s). He and his staff are great at navigating insurance and coupons/discounts/rebate programs for medications or procedures that insurance will not cover. I have been with him though multiple illnesses and even more insurances and they have helped me every step of the way, even when I could barely communicate or think. They're professionals with great bedside manners. Note: If you're looking for a doctor to help you figure out what triggers your migraines this isn't the doctor for you. The front office staff can be less great to interact with but seem to have improved recently. When you call now it is much much harder to speak with a real person. If you do get a person, ask them if they are in the call center or actually medical staff so you know how to proceed. Get the personal work phone numbers of your healthcare staff that you might need to get in touch with. If you leave a message with anyone else, there's a pretty good chance they will never get the message. It's not optimal but I put up with it because I like Dr Pokala, Cammy, and the rest of Dr. Pokala's staff. "