Nutrition Specialist - Brooklyn, NY

"When I first went to Gwen as a patient, I left angry and remember yelling at my husband but I went back. And this happened a few times but I think it was because I didn't want to hear what she had to say and I wasn't sure if I could follow her process. In the beginning the communication is more one sided, coming from Gwen but she does listen as time goes one and she starts seeing results. I find Gwen to be tough love and can't take it personally. If you stick with her you will see results not just short term but for life. My new way of eating and looking at food has changed and I no longer have issues when I go to a party or go out to eat. I've been with Gwen for almost 6 months and down over 25 lbs and some of my health issues resolved themselves. I've been on many different diet over the yeatrs but none of them were sustainable as this one is. You need to give Gwen and the process time."

"Soloff filed 3 fraudulent charges on my insurance account, when I never spoke to nor saw her but once. I requested for an appointment on Nov 27 and she filed claims for Nov 20 and Nov 27. I saw her on Dec. 4. She had an office in her basement, wore a parka and a hat while talking to her. She had no other staff. She called me on Dec 11, but I did not answer nor called her back and she filed a claim on that date. When I talked to an Aetna rep, he called Soloff and insisted that tele-health conversations are billable. It's impossible that I even talked to her on my cellphone because my plan is only $6/month, which does not even give me enough time to speak 5 sentences. To top it all, her claims for Nov 20, Nov 27, Dec 4, Dec 11 were immediately processed by Aetna on Dec. 13, the date I discovered the fraudulent charges. After my complaint with Aetna, Soloff texted me this - "I am not holding you financially responsible. You don't need to worry. Please call them back and take back your claim." I paid her $30 as co-pay and she did not send it back when I discovered that I have no co-pay at all. I am not after the $30. She committed fraud, which is a criminal offense."