Dentists - Monroe, NC

" I had to choose a primary care dentist when I chose my dental plan. Dr Tran was on the list. I called 2/22 to set up an appointment for my 4 year old. The lady that answered the phone said there was an appointment the next day. I asked her to contact my insurance company to make sure everything was in order for insurance. She called back that afternoon and said we were covered. I received a text @ 1130 on 2/23 stating them were "looking forward to ... Apt @ 1:30". We arrived and were told by the front desk person they had tried to get a hold of us to tell us they didnt take our insurance. A terrible waste of my time. if this is the competence of the front desk staff I am happy my son didnt receive care by the back staff. He is still listed on my insurance carrier as a dentist that takes Aetna Insurance. "