Internists who are Physicians - Warrensburg, MO

"While looking for a new PCP, I called this medical office and spoke with the front desk. I booked an appointment for Saturday, 6/19/2026, and specifically asked whether a phlebotomist would be available. I was assured that one would be present. The check-in and standard checkup went smoothly. Afterward, I waited in the patient room for 40 minutes. When I opened the door to ask about the delay, I was told the Wi-Fi was down. Soon after, I was told the phlebotomist did not work on Saturdays and was given self-booking instructions by the same front desk staff member who had scheduled my appointment. This created another inconvenience, though it was still manageable. I went to the appointment on a Saturday, but after additional delays, I was told they could not proceed because a “lab order request” had not been submitted. This was another error by the front desk staff member, and I became upset and messaged the office. The following Monday, I called the office, and the same front desk staff member answered. After I explained the situation and the inconvenience caused by his mistakes, he showed no remorse. Rather than apologizing, he said, “No one answered on Saturday because no one works on Saturdays.” I then asked to speak with a supervisor, and he said someone would contact me by the end of the day. Weeks passed without any follow-up. I then went to the Arena website and submitted a form clearly describing the front desk staff member’s conduct and noting that no one had contacted me. After another week or two without a response, the doctor messaged me and followed up with a call. His initial response was essentially that if he were a patient unhappy with the service, he would find another practice. However, I did feel that corrective action would be taken to help prevent similar experiences in the future. "

"Amazing physician very knowledgeable, down to earth, and really listens to the issue patient is having. Dr T, and his staff go above, and beyond to do everything possible to help. Also, can tell Dr T, and his nurse Stephanie anything without embarrassment. One of best physicians ever had. Highly recommend. "

"Dr. Smith is fantastic. A bit old school but he won't waste your time or money on unnecessary procedures or tests. He's got the experience needed to diagnose. (example: Our friends has two kids with confirmed strep and white dots on their throat. Their dr made them take and pay for a strep test. We had the same thing happen in our house - 3 kids with confirmed strep and I came down with a sore throat and spots and he prescribed meds for me without having to do and pay for tests to tell him that I had strep). "

"Not satisfied with the doctor, office or staff. He did not investigate my concerns and offered no suggestions. Waste of money!"