Nephrologist - Warrensburg, MO

"While looking for a new PCP, I called this medical office and spoke with the front desk. I booked an appointment for Saturday, 6/19/2026, and specifically asked whether a phlebotomist would be available. I was assured that one would be present. The check-in and standard checkup went smoothly. Afterward, I waited in the patient room for 40 minutes. When I opened the door to ask about the delay, I was told the Wi-Fi was down. Soon after, I was told the phlebotomist did not work on Saturdays and was given self-booking instructions by the same front desk staff member who had scheduled my appointment. This created another inconvenience, though it was still manageable. I went to the appointment on a Saturday, but after additional delays, I was told they could not proceed because a “lab order request” had not been submitted. This was another error by the front desk staff member, and I became upset and messaged the office. The following Monday, I called the office, and the same front desk staff member answered. After I explained the situation and the inconvenience caused by his mistakes, he showed no remorse. Rather than apologizing, he said, “No one answered on Saturday because no one works on Saturdays.” I then asked to speak with a supervisor, and he said someone would contact me by the end of the day. Weeks passed without any follow-up. I then went to the Arena website and submitted a form clearly describing the front desk staff member’s conduct and noting that no one had contacted me. After another week or two without a response, the doctor messaged me and followed up with a call. His initial response was essentially that if he were a patient unhappy with the service, he would find another practice. However, I did feel that corrective action would be taken to help prevent similar experiences in the future. "