Internists - Highland Park, IL

"Dr. Sullivan used to be a very good doctor and I was glad to have found her to help manage my asthma. However, she has not been seeing patients since 2020 and only has Physician Assistants seeing patients now. I would have given her 5 stars before and I really liked 2 of her PAs so I kept going to her office. However, she seems to have had a lot of turnover and does not have a way to communicate directly. She also started charging for 2 visits with each visit, so I get double-billed and pay a lot of out pocket. Recently, she lost more staff and I haven't even been able to get a regular appointment for 3 months. In the meantime, she wouldn't refill my asthma meds because I didn't see her in person. Unfortunately, I had to go to two urgent care visits instead since I didn't have my asthma medication that I needed. Then was charged again for multiple visits and said I had to pay for another visit for a prior authorization. This was just for regular inhalers, for regular asthma that I had been on for over 4 years."

"He is one of the doctors at Aperion Care who is more concerned about exercising his authority than a patient's physical well being. He has no bedside manner, makes terrible medical decisions and is not a kind or caring person who should even be practicing medicine. He is willing to put a patient's health in jeopardy. My mother, who had heart surgery three weeks ago and has a history of bowel obstruction was doubled over in pain. The doctor refused to provide her with a laxative to treat constipation and she was in excruciating pain This doctor dismissed her as his patient because we called 911 without his authority. It is our legal right to call 911 regardless of the facility's rules and he is violating our rights"

"Dr. Schaefer ALWAYS gets back to via email/phone within in the same day anytime I have a question. I never have issues getting in for an appt, sometimes even the same day, and if I can’t see her, I’m directed to one of the other physicians in the group who are just as great. In fact she has cut things that previous physicians of mine didn’t. In the years I’ve been going to her I’ve never been misdiagnosed or led in the wrong direction in regards to my care ... I think she’s nice and genuine. "

"Maybe she is better when your child has an IgE allergy, but when your child has an intolerance, don’t bother going. She doesn’t think they’re real. She asked me if I was a first time mom and I felt the rest of the appointment she thought I was just overreacting, rather than looking at the proof and problems I brought in with my child. I felt very dismissed and unheard. She was nice, but didn’t help our situation."

"This hospital is an absolute joke. I saw my primary care doctor and she gave me a referral to see a surgeon, so I called advent health because it’s close to my house, I told them I have a referral to see a surgeon, they made my appointment to see Dr Tick, I even looked him up and saw on their webpage that he performs the surgeries I require. I went to the appointment and he told me I will have to see a surgeon…. Imagine my surprise, thinking I was seeing a surgeon… he said he’s not a surgeon, I explained that I requested to see a surgeon and I also showed him the webpage where it says he’s a surgeon… I told them I now lost a days wages and they wasted my time, they apologized and said I won’t be charged, but still they charged me $500, and I still need to see a surgeon and will have to pay again… Stay far away from this hospital, you might go in for a hemorrhoidectomy and come out with a vascectomy, the people who work there doesn’t even know which Drs are surgeons and who’s not. I called the billing department and they said they can’t help me I need to talk to the Drs office, and the Drs office said they can’t help me I need to talk to billing department… what a mess."