Urologists who are Physicians - Tallahassee, FL

"This review is specifically about the referral/new-patient staff at Dr. Francisco Carpio’s urology office, not Dr. Carpio himself, because unfortunately I never even made it far enough through their process to see the doctor. I was trying to establish care as a new patient and was told that medical records were required before an appointment could be scheduled. I complied. I had records sent from my primary care doctor, and when they also requested records from my current urologist, I contacted that office and asked them to send everything over. Dr. Carpio’s office later told me they had not received those records. Since I was caught in the middle between two medical offices, I provided the offices with each other’s phone numbers and asked Dr. Carpio’s staff to simply contact the other office so they could determine what happened and get the records transmitted properly. Their response was essentially that calling the other medical office was “not their job.” That response, combined with the attitude I received, was astonishingly unprofessional and discourteous. A patient trying to establish medical care should not have to act as the communications department between two healthcare offices, especially after making reasonable efforts to have the requested records sent. The overall attitude made me feel as though I were begging them for the privilege of becoming a patient. I am not. As a patient, I am choosing the physicians I trust to be part of my healthcare team, and my insurance and I are ultimately paying for those services. Basic professionalism, courtesy, and a willingness to resolve a routine records issue should not be too much to expect from a medical office. I cannot comment on Dr. Carpio’s quality as a physician because his staff ensured I never got the opportunity to meet him. However, based solely on my experience with the referral/new-patient process, this office appears extremely poorly managed. If this is how prospective patients are treated before they even walk through the door, I have no interest in finding out what happens afterward. I will be taking my healthcare and my insurance elsewhere. I absolutely do not recommend this office based on my experience."

"I had an extremely disappointing experience with Dr. Rifkin’s office due to their appalling customer service and outdated processes. A referral acceptance I needed took over 10 days for them to review, only to ultimately deny it. This delay was not only frustrating but also a complete waste of time. Shockingly, this practice still processes referrals via fax, which is unacceptable in today’s digital age and reflects their lack of efficiency and concern for patients’ needs. The front-desk staff, Nathalie, was incredibly rude and dismissive, making an already stressful situation even worse. To make matters worse, Robin, the so-called office “manager,” appeared completely clueless about basic management, administration, and patient care. It’s clear that this practice prioritizes making money over providing proper care for their patients. I cannot recommend this practice to anyone. Save yourself the time and frustration—seek care elsewhere where patients are treated with the respect and attention they deserve. "