Dermatologists - Washington, DC

"AVOID CYNTHIA WALLACE AT ALL COSTS. I can't emphasize this enough: FIND ANOTHER PROVIDER. She provides terrible care and customer service. Do not give her your money. Learn from my mistakes!! I contacted the state medical board. \r \r July: \r I was given a diagnosis and prescribed a cream as treatment. My insurance didn't cover the cream so I when I received the denial letter with criteria, I called the physicians office asking them to call it in again it fitting the criteria the insurance was asking for (which they agreed I met). They said they would call it in. \r \r Upon leaving my appt I was scheduled for a 745am appt on a Friday in August. \r \r Multiple calls later, STILL DON'T HAVE THE CREAM. \r \r August: \r \r I arrive to my 745am appt and was told I'M NOT ON THE CALENDAR. I had to wait 30 minutes for them to fit me in. \r \r Multiple calls later, STILL DON'T HAVE THE CREAM. \r \r September: \r \r Multiple calls later, STILL DON'T HAVE THE CREAM. \r \r October: \r Multiple calls later, STILL DON'T HAVE THE CREAM. \r \r I got a confirmation call on Wednesday for an 730am appt on Friday. Upon arriving Friday morning at 730am the doors were locked and when I called the office, the voicemail said phones were not being answered until 830am. I waited until 8am when someone showed up and apologized that the door was locked. I said I had been knocking and calling. I talked to my provider Cynthia Wallace who had been inside and tried to tell me the door was unlocked and I could've called?!? The door was locked and the phones weren't being answered!!!! She gave me no apology and was completely heartless. I was speechless. I chose to not stay for my appointment and walked out saying I'll never return again after all the issues between my treatment and the customer service. Cynthia Wallace does not demonstrate any care for her patients. \r \r It's been three months, multiple medical bills, two appointments for which I showed up and I either wasn't on their schedule or the door was locked for 30 min and I was given no apology, and still no treatment that I came in for in the first place. I felt disrespected throughout my visits and phone calls and regret ever giving this practice a dime."