Dr. Elizabeth Anne Potocnik, MD, FACOG

I came here a month ago or so for a wellness visit. The office receptionist demanded I pay a copay, up-front, as their policy had changed Feb 1. I did offer to pay after the visit but they said I could not see the doctor unless I paid the $25 copay first. I knew that this wasn’t right because my insurance covers 100% for preventative care, so I left without being seen because I didn’t want the argument.   Then, two weeks later on March 12, I got a bad test result and needed a followup with an OBGYN.  My only option to be seen quickly was Dr. Potocnik. I saw her on 3/13.  She was pleasant and gave me good information.  As a next step, she told me her office would contact me to schedule an appt for a procedure. A couple days later, I got an invite through My Chart to schedule the appointment, which I did for 8:15 on 3/28. The appointment stood for a whole week, and then on 3/27, someone called and said I needed to reschedule to Monday 3/31 because they needed a 1/2 hour window and the link they sent was for 15 min. When I explained to the nurse that I was worried and scared, so sooner rather than later, she let the appointment stand. But I got a call the next morning 1/2 hour before my appointment from a receptionist who talked over me and repeated herself and cut me off several times. They were again trying to reschedule.  I argued my case and they transferred me to Maria. The same argument was made and she ended up hanging up on me. Well, I came in for my appointment anyway since it was still showing in My Chart. They of course cancelled it at about 8:05.  Maria came out to tell me the doctor was with patients so she couldn’t see me.  Now I know she did not have a patient at 8:15!   So I sat in the office and listened to the people who came in, there was no one else here to see this doctor. Just one lady came in at 8:37.  Then around 8:45 Maria came back out and said they just found availability at 9:45 on 3/28. The office staff would benefit from being retrained in copays, customer service and in problem solving skills. The was a 15 min time discrepancy, which could have been easily managed, especially during the week leading up to the appointment.