General Practitioner - Olympia, WA

"Wait time was long (over an hour), Dr. Jensen presented as thorough and knowledgeable. Gave orders for blood work by paper order (unique these days). One month later I still haven’t received the rx he was to write after 3 calls to his office. No bills or claims to my insurance (most show up within days of appt). Office person is friendly, but inept. She failed to collect adequate information to allow her to submit billing and chose not to accept my copayment, though I offered. It’s sad that I have to go in search of a more competent practice to manage my chronic health issues. Very stressful to try and find another provider that’s not 50 miles away."

"I was very disappointed with my visit Dr. Guo. I had an hour-long wait in the examination room before Dr. Guo entered and sat down saying, "What is your history?" I said, "my history?" And he responded impatiently with, "Why are you here?" I explained, and he looked at me blankly. It was like pulling teeth to get him to respond to me or give me any information about my condition or treatment. He appeared dismissive and impatient throughout our [very short] conversation. When I reviewed my medical records, Dr. Guo reported he spent 30 minutes in "discussion" with me, when in reality, it was less than 5 minutes. He also got several other things wrong in my medical chart, including my profession, timelines, and my description of symptoms. Also, when I left the state to be at home with family and asked for a referral to a specialist in my home state, providing the appropriate phone number for the referral, I was told by the front office staff that it would be taken care of quickly. Weeks later, a girl from Dr. Guo's office called to inform me that Dr. Guo would not send a referral; he would only send chart notes. I am sure he is a very intelligent and accomplished physician, but his lack of compassion, bedside manner, and honesty in reporting earns him a one-star rating. The front office staff is helpful and pleasant, however. "