Gastroenterologists - Sterling, VA

"This place is an absolute disgrace. I’ve spent two full months trying to get a basic colonoscopy appointment—and I still don’t have one. I’ve gone through two separate primary care doctors just to get the referral—both were approved by my insurance. I’ve filled out piles of paperwork, completed their long online questionnaires, and submitted every document they asked for. Despite doing everything right, they still won’t schedule the appointment. Every time I call to follow up (which I’ve had to do over and over), they come up with some new excuse to delay or deny my care. First, they said they needed to contact my pulmonologist. What if I didn’t even have one? Then they demanded EKG results from the past six months—what if I’ve never had an EKG? Are they going to deny me care for that too? It’s obvious they’re inventing hoops for patients to jump through just to cover themselves. I’ve had major medical procedures in the past that never required this level of documentation or bureaucracy. What they’re doing is not just frustrating—it’s outright denial of care. I even got my insurance company on a three-way call with them to confirm everything was approved, and the insurance rep told them directly that I was cleared to proceed. They still refused to schedule the appointment. To top it all off, their call center is outsourced to the Philippines, staffed with people who barely speak English, are rude, untrained, and totally incompetent. There is zero follow-up, no accountability, and no one actually trying to help the patient. This is healthcare at its absolute worst. Avoid this office like the plague. If you value your time, your sanity, or your health—go somewhere else. "