Orthopedists who are Physicians - Lorton, VA

"Title: Extremely Unprofessional Experience at the Lorton Office This review is specifically about my experience at Dr. Jeffrey Dennis Sebloff’s Lorton office. My appointment was scheduled for 10:55 a.m. I arrived around 10:30 a.m., as requested, completed all of the paperwork, and was not taken back until approximately 11:30 a.m. From the beginning, I did not feel that my time as a patient was being respected. A male nurse eventually brought me into the exam room and asked about my foot pain. I explained that the pain had started earlier in the week, that I had already been evaluated at an urgent care in Hampton, and that X-rays had already been performed. I provided the documentation and written X-ray findings I had with me. After leaving the room, that same male nurse began discussing my situation outside with a female staff member. I could clearly hear their conversation from inside the exam room. The tone was sarcastic and dismissive. I heard comments including “Where is Hampton?” and a remark that the doctor “doesn’t have X-ray vision.” I found that extremely disrespectful and unprofessional. I was sitting in an exam room as a patient, already dealing with significant pain, while staff were outside making sarcastic remarks about the information I had just provided them. If I could hear that conversation clearly, it also raises concerns about how patient conversations are being handled within earshot of others. The same male nurse then came back and attempted to take me directly for another set of X-rays before I had even seen Dr. Sebloff. I had just explained that X-rays had already been performed only a few days earlier. No one told me when I scheduled the appointment that I needed to bring the actual X-ray images or obtain a CD. Had I been told, I had several days to do so. Instead of someone professionally explaining why additional imaging might be medically necessary, I was being walked toward another X-ray before the doctor had even evaluated me. After the long wait, poor communication, and especially the sarcastic conversation I had overheard, I became extremely frustrated and left without seeing the doctor. I understand that a specialist may sometimes require additional or different imaging. That is not the primary issue. The issue is how the Lorton office handled the entire experience: poor communication, failure to provide important instructions before the appointment, lack of respect for my time, and most importantly, staff discussing my care in a sarcastic and disrespectful manner where I could clearly hear them. The office manager called me after I left, but by that point I was too frustrated to have a productive conversation. I told her that the conduct of the staff needed to be addressed. I hope Dr. Sebloff reads this and takes a serious look at the patient experience at his Lorton office. Patients should not be sitting in an exam room listening to staff make sarcastic comments about them behind the door. I found the entire experience unacceptable and highly unprofessional."