Plastic Surgeons - Live Oak, TX

"It has been one excuse after another. I injured my hand over the weekend and it took days to get an appointment. Then they called 2 hours before my appointment to try to get me to not come because the doctor was "transitioning" and would maybe not be able to treat me. He is not transitioning until 2017 so I told them I would keep my appointment. I did not want to push back treatment on my hand while I found another doctor and I had already taken off of work so I could go to the appointment. I went to the appointment and the doctor was extremely nice and helpful but said that I would need surgery and the sooner the better. They could not schedule my until the following week. Fine. Less than 24 hours before my surgery they called and said that the doctor is in network with my plan but the hospital he operates out of is not so I cannot have the surgery there. Fine. They apologized but said if I signed the paperwork they can quickly send my records to a different doctor that can treat me. I found a doctor and signed the paper work and sent it over and they still have not sent my records after 3 days! I do not need their apologies, I need them to do their job. The doctor is great, office staff not so much."

"My daughter started having issues with her ears at around 1.5 years old. After failing multiple hearing tests she was referred to Dr Moss. After looking at her ears and not wanting to wait more time of her not being able to hear he did the surgery to place ear tubes. One ear didn’t like the tube. 2 months later we went in to get a permanent tube. After that my daughter finally passed her hearing tests. All thanks to Dr Moss. "