Surgeons who are Physicians - Texas Township, PA

"This practice sets up multiple appointments in the same time slot. When we arrived for 9am appointment the waiting room was full. We waited a hour and a half before PA came in the room. PA did not introduce herself by name or state a greeting. All she said is I’m the PA. My husband explained he was there for a second opinion on his injuries for left hand injured in 12/22 and right hand injured in 1/23. PA looked at both hands and when my husband asked a question she very rudely said I don’t know. Then she said doctor will be in soon as she walked out of the room. As we waited we could hear the PA and doctor Burke discussing my husband in the hallway using his first and last name in a common place used by other patients. (HIPPA) we also heard PA give conflicting information to doctor Burke that my husband stated to her. When PA and doctor Burke entered the room the PA would not make eye contact with us! At this moment we are frustrated! When my husband explained we could hear them talking in the hallway and corrected them on the incorrect information given to doctor Burke, doctor Burke asked my husband what medication he is on. When my husband asked why are you asking me that? Doctor Burke stated you seem very agitated what medication are you on? Doctor Burke insinuated that my husband was on drugs!!!! I then spoke up and stated the reasons for our frustrations. #1 the long wait time due to overbooking in same time slot. #2 the rude treatment by his PA. #3 the incorrect information given to doctor Burke from the PA. #4 the discussion of personal patient information in the hallway. Doctor Burkes immediate response was well maybe we should refund your co-pay. He didn’t apologize or acknowledge our valid reasons for our frustration. He said a second time we should refund your co-pay. My husband and I agreed and left the room willingly. This interaction with doctor Burke was less than 5 minutes. We went to receptionist for refund of co-pay. Receptionist was also rude and disrespectful towards us. When we asked if there was someone to make a complaint to we were adamantly told no several times! Doctor Burke is a private practice. Then 4-5 hours later we received a phone call from Noreen the office manager to inquire on our version of the incident. I asked Noreen why she was calling us when we were told several times there was no complaint channel. She stated the PA told her there was an incident with a patient today. The PA (her name is Taylor because I asked the office manager her name) failed to tell Noreen that she was part of the problem because she was rude. How ironic!!!!! Our biggest disappointment was doctor Burke and his treatment! His knee jerk reaction that a person is on drugs because they are frustrated by his own staff’s treatment was unfounded and unprofessional!!! Apparently doctor Burke makes assumptions within a 2 sentence time frame that a person is on drugs!!! That is an unprofessional way to treat a new patient!! As a 58 year old soul I’ve never seen or been subjected to such unprofessional and disrespectful treatment in my life. The office itself was very unsanitary! Sanitation should be a priority!!! Not one staff member wore a mask for protection for the patients including doctor Burke."