Internists - Exton, PA

"I have gone to Dr Mushlin for about 3 years as a referral from my PCP. He has several locations to choose from. Most appointments I have waited awhile to be seen, the longest was about an hour, on average about 20 minutes. The average appointment last 10 minutes which seems like a slap in the face after driving 40 minutes to the office. Practice does offer virtual telehealth appointments through Microsoft Teams. Most telemedicine appointments have been a disaster - usually office staff do not acknowledge the meeting on a timely manner and I am left waiting. One time the appointment time was changed but I didn't get that message until after the original appointment started but since then I have been treated like I am a chronic "no show" when I'm always early or on time. The Lansdale office moved locations in April 2023 and sent 1 email to patients and staff at front desk was like "it probably went to your spam" when I asked them if they sent notifications out since I had gone to the old location. I made the appointment after they moved, so that would have been an opportune time to tell me they moved, but nothing was mentioned. Mushlin's demeanor in office is that he wants to be anywhere else than where he is or that he is bored. I am always asked about my medications and if anything has changed and they consistently do not have the 1 prescription that Mushlin prescribes to me in their records. I keep having to tell them to add it. I was told to bring my CPAP machine for my last appointment and it as not looked at or asked about. The only thing that kept me coming back to this practice was the friendliness of the staff. But it has been too many things that make me mad that I have decided to move on to a new practice."

"Dr. O'Dell has been our physician for 15 years. Throughout that time he has done an outstanding job for every medical malady we've had. He listens carefully, diagnoses correctly and prescribes effective treatments. We have bee totally pleased with his personal care for the entire 15 years."

"I've been with Dr. Meyer's practice since just about 2010 when it was located at its former location. The practice has grown exponentially and perhaps that's the crux of my problem. There is no sense of personalization. Physician Assistants (PA) are the gatekeepers so to speak. I can't recall the last time I ever met with the Doctor. I am not a big consumer of health care and I suppose things have changed and my expectation to be seen by a Doctor rather than PA is unrealistic. Nevertheless it's what I want. My most recent encounter at the office was a visit only to be told to come back after I had Labs done. The office received the Labs, I recv'd a phone call informing me they looked good and that was that. Disappointing. I'm a 57 y.o. male. This is the age where the "warranty" begins to run out on our bodies. Wouldn't it have been prudent to invite me back for a complete physical? When's my next colonoscopy, what's with your weight gain since last visit? Any significant changes with your body? After 29 years in the Army I'm not one to offer up ailments or complain. I guess I was looking for the opportunity to be seen and advised to set an appointment. Dr. Meyer has built a tremendous practice over the years and I wish her the very best. I hope the growth was not a reaction to competing in the medical workplace or any sort of hubris. Adieu. the very best care to her patientsI was a patient but now I feel more like a customer"