Hand Surgeons - Cleveland, OH

"Made appointment on 4/15/24 for 4/22/24. Was provided address and floor info. Arrived for appointment only to be told they had no record of my appointment and did not received “referral” from my PCP. I had proof that I called and was provided location. Also was never advised that doctor required a referral and have never been required to provide one to any doctor I have ever seen. The staff was unwilling to assist me and I was told I could not be seen as a “walk in” despite that they were at fault. I was told I could go to lower level clinic for a “walk in”. This was ridiculous because I would just be required to wait hours to be seen and then be told to make an appointment with an ortho surgeon. And if I did obtain a “referral” from my PCP that would mean weeks of delays and then it would mean additional weeks of delays before I could get another appointment. So this office refused to honor the appointment and sent this patient away in pain and discomfort because they are incompetent. Will never recommend this office or doctor to any family or friends and would give it zero stars if allowed."