Gastroenterologists - Keene, NH

"This doctor is inflexible about procedures. She requires additional services for her convenience whether the patient needs them or not. The office is highly regimented about specific ways of doing things, instead of patient centered and accommodating. Setting up a procedure from the time of referral took more than a month. The staff members doing scheduling were clipped in responses and failed to note patient requests. Waiting time for a call back to answer the patient's questions ranged from 3 days to more than a week. In one case a staff member never called back. For a colonoscopy, the system was slow to make allowances for special patient needs. Alternative medications for preparing in advance were difficult to arrange and inadequate. The doctor rejected patient requests for the procedure. In specific, the doctor refused to allow the patient to undergo a colonoscopy procedure without sedation, requiring the drugs for the doctor's efficiency or inability to interact with the patient during the procedure. The doctor's practice follows the old-fashioned "we're the boss" mentality, instead of allowing patients a voice in their own treatment. Not recommended."