General Dentists - Frederick, MD

"Was able to book an appointment quickly with the courteous and welcoming office staff. Dr. Kern was able to accurately diagnosis issues and went through the procedures with a professional and calm manner. I highly recommend this practice to anyone with dental needs. "

"I have been going to this office for 4 years now and these guys are great. There team is very friendly. My dilemma today was I broke a tooth and had to go out of town tomorrow for a business trip. They were able to squeeze me in today and take care of my tooth. They have this amazing machine that can make a crown right in the office in one visit. Dr. Arpana was great didn't feel a thing like a previous dentist I went to who said if you feel anything raise your hand and when I did he didn't stop drilling and then told me he was almost done and that's why he didn't stop."

"Multiple examples to support my son's dental procedures experience at the Darnestown MD location: - Questionable billing practices: Charged me a co-pay when my insurance plan does not require one, after I pointed it out, I got a refund. I was also billed me out of pocket for a bitewing image while it was fully covered by insurance. After I pointed out, I got a refund. If I had not, who knows? - Untruthful doctor and staff: Told me they would obtain pre-authorization before procedures, but I was not presented those information and instead I was presented a bill after the service. Is it not the courtesy to obtain patient's parental approval? - Unethical: insisted and automatically give my son laughing gas for each procedure, where he doesn't. I had not known that it is actually not required, so I had to pay out of pocket and also resulted my son not be able to return to school for the rest of the day after each procedure. The materials they used were above the reimbursable grade by Aetna, and of course they did not seek approval from me prior to the procedure. - Rude: lastly, the office staff including the receptionists are snooty. Not a positive experience overall. Good riddance that they are no longer an in-network practice for Aetna. "

"She didn't clean each of my teeth and I was too much of a wet blanket to say anything...but I shouldn't have had to, that's like basic stuff. They also messed up my billing. That said, nice office, nice people. "