Family Medicine practitioners - Berlin, MD

"I would like Lauren to be recognized for going above and beyond for helping me during a very difficult time in my life. I have been given a very difficult potential diagnosis from another facility that after the diagnosis I got caught up in the system. I couldn’t get someone to take the extra few minutes to just help me or guide me at a very vulnerable time in my life. I reached out to a random phone number for oncology in Salisbury and I got a call back from Lauren Moore and within 30 seconds (after two weeks of living in fear after getting test results that are very scary) within those first 30 seconds she reassured me that she is going to help me and guide me to my next steps. I was a mess because I could not get nowhere with the other facility but transferred from one person to another day after day. I probably got switched around from 30-40 people and all it took from Lauren was 30 seconds to reassure me she was with me and going to help me! I cannot put into words what that did just for my mental state! Sadly I know people in the medical field are burnt out and tired especially with coronavirus in our lives now but when you are on the opposite end (a place none of us think we will or want to be) it puts you in an entire different place. You need a little reassurance that someone will help guide you and not just feel like your head is spinning and caught up in a bad vicious circle. I pray that Lauren’s management can see what she has done for me and I can guarantee many others! Thank you Lauren for just taking the steps to at least make me feel that someone cares enough to help me figure out my next steps during this difficult time! "

"They used to be great, but now its so hard to get anyone to respond anymore. I’ve call three times this week and haven’t received a call back. I’ve been without my diabetes medicine for 2 weeks because they don’t respond to my pharmacy. "