Counselors - Savannah, GA

"A North Carolina woman is accused of posing as a doctor, providing services to patients and defrauding an insurance company out of millions of dollars. Kris Williams-Falcon faces federal charges in the case. In April, federal agents seized two Charlotte homes, saying Williams-Falcon bought them using money from her insurance fraud scheme. One is in a neighborhood on Coves Edge Lane, which she bought in May 2022, and the second is in a neighborhood on Wild Nursery Court, which she bought in October 2022. The FBI said Williams-Falcon was a certified alcohol and drug counselor until April 2021, which was when the state board revoked her license. After that point, the FBI said she submitted fake insurance claims for services she either wasn’t authorized to do or didn’t do at all. Investigators said the insurance company paid her more than $4.5 million."

"I was scheduled for a 15-minute consultation that lasted about 5 minutes. To add insult to injury my potential therapist arrived late to our consultation. The consultation was free and conducted via Zoom. After waiting 7 minutes, I decided to call the provider via telephone. I was sent to voicemail and left a brief message when prompted. The provider immediately returned my call and stated that he was logging into Zoom. I will note that an apology was given, but it did not come across as a genuine, sincere apology. He did not know whether my last name was my first name or vice versa. I filled out an email questionnaire online which distinguised my first name from my last name. This indicated to me that he was not interested in me as a potential client. This was extremely disheartening because it took a long time to muster up the courage to intially reach out to a therapist. After we distinguished my first name from my last name, he immediately asked about my method of payment (insurance, self pay). I explained that I had coverage through Aetna CVS. He stated that he has not worked with this particular insurance company in a while and that he would be willing to refer me to a colleague. I understand that I may not have the best insurance coverage, but he was listed as an in-network provider. He did not take the time to investigate whether or not he accepted my insurance and he did not hesitate to pawn me off to a colleague. The actions that were displayed by this provider showed me that since I have a low cost insurance I was not worth his time. He immediately ended our consultation. This provider appeared to be aloof, short and unempathetic. While I am not disgusted and displayed with the level of care and professionalism displayed by Mr. Lob, I will not give up on my search for the right therapist. I hope this review is helpful to those seeking caring, open and willing therapists. Best of luck to you in your search! "

"I reached out to Sarah Kristen and was really excited for our consultation appointment to see if we would be a good fit. She ended up standing me up three times in a row for our appointment and I never heard from her. Very unprofessional and disappointing. "