General Dentists - Marietta, GA

"I have never had such a bad experience with a dental office staff. My wife and I set up back to back appointments weeks in advance and completed the paperwork online, including providing insurance information. The office staff left me cooling my heels 45 minutes after I arrived and checked in. I finally said I would not be able to keep waiting because I had to get to another doctor's appointment. They said they had not heard back from our insurance company authorizing the service - an initial exam and cleaning for 2 new patients. I called the insurance company and they said they never heard from them and that was not the procedure anyway. Dr Goolsby may be a great guy for all we know. We never met him."

"Chipped my tooth a week before my wedding. Dr, K fixed it with no pain and it looked awesome!!"

"I called the office in advance and made sure that their would be no problems with me being in the room with my daughter (minus xrays of course) the office staff assured me there were no issues. I took 2 hrs off of work and came into the office. They have a form for new patients to sign saying you are aware they do not let parents back in the rooms with their kids. I didnt sign the form. They had a problem with this and I went over it again, that my child has had dental trauma and relayed that I am required to be in the room with her as I am the only one that can calm her anxiety, I also relayed (again) that I also cleared this PRIOR to setting up the apt with their staff that said this was not a problem. They said okay just sign the form that you are aware of the policy. I did exactly that and made a note that Im signing that Im aware of the policy but that Im not in agreement with it. The office manager said I couldnt do that even though her staff said I could. She said she would go talk with the dentist and let me know. The dentist said that my daughter cannot be a patient of their facility. I let the office manager know I would be reporting this. You cannot manipulate parents into forcing them to agree to terms they do not, even though on 3 occasions you stated it would not be an issue. I advised the office manager to train her staff more adequately and reminded her I went above and beyond to make sure this would be an issue PRIOR to coming in. This office and dentist have ethical issues and their license should be revoked. You cannot manipulate me into signing a form I dont agree with. "

"I went to Dr. Rana for my crown since my tooth was really hurting. Turns out I had a cracked tooth, so instead of having to do a root canal she was able to remedy the issue with a crown. Dr. Rana is very gently and explains everything throughly. She made great conversation and kept my mind off the procedure. As far as the staff, they were very accommodating and went that extra mile. Thank you "