Dermatologists - Duluth, GA

"When I called to schedule an appointment, I explained my history of skin cancer and that I needed my annual skin cancer screening because I had several suspicious growths and needed an exam by a dermatologist specializing in skin cancer. The scheduler confirmed I could be helped but would have to wait about two months for an appointment. The appointment was scheduled. After taking time to complete the pre-appointment information online and take time away from work to drive to my appointment, I checked in and waited and then was taken to the exam room. The nurse asked what I was there for, and I explained what I had told the scheduler. The nurse abruptly said they could only look at a few suspicious growths but not do the skin cancer screening. She told me the doctor did not have time to do the screening until November. I had never heard of such a parceling out of dermatology services. I told the nurse I was very clear when I booked the appointment and asked them to perform the services I had booked. She refused. A manager I spoke with next also failed offer a solution even though the mistake was clearly made by the dermatology office. I was shocked at the lack of concern for a patient and the poor service standard of this dermatology center. Their errors have delayed the treatment of my medical condition and cost me time and money. It was also sad to see they had extra time to visit with a manufacturer's sales representative but none for a patient. "

"The nicest staff I have ever encountered in a medical office. They treated you like you were their only patient. Could not have been kinder. Explained everything. I would recommend this office to everyone."

"I was so disappointed with the treatment from the dermatologist, after having consulted with her about the areas to be treated and paying more than $300 out of my pocket, she only gave me two refills of the cream and refused to give me more and demanded to see me again because she didn't remember having treated the areas previously agreed upon with her and suggested another appointment for which I have to pay $300 again to discuss the same issue. I also have to pay from my pocket those refills and they are not cheap . "