Urologists who are Physicians - Celebration, FL

"Booked an appointment with this provider a month and a half in advance. On the day of the appointment, they were running so far behind that I waited 45 minutes in the waiting room, was never called. Asked about how much longer it would take, they said there were still multiple patients ahead of me and it would be at least 30 more minutes of waiting. Had to cancel on the spot. So frustrating to wait for so long for the appointment. Do not book with this provider unless you can clear your whole day and can bring a book."

"This review is specifically about the referral/new-patient staff at Dr. Francisco Carpio’s urology office, not Dr. Carpio himself, because unfortunately I never even made it far enough through their process to see the doctor. I was trying to establish care as a new patient and was told that medical records were required before an appointment could be scheduled. I complied. I had records sent from my primary care doctor, and when they also requested records from my current urologist, I contacted that office and asked them to send everything over. Dr. Carpio’s office later told me they had not received those records. Since I was caught in the middle between two medical offices, I provided the offices with each other’s phone numbers and asked Dr. Carpio’s staff to simply contact the other office so they could determine what happened and get the records transmitted properly. Their response was essentially that calling the other medical office was “not their job.” That response, combined with the attitude I received, was astonishingly unprofessional and discourteous. A patient trying to establish medical care should not have to act as the communications department between two healthcare offices, especially after making reasonable efforts to have the requested records sent. The overall attitude made me feel as though I were begging them for the privilege of becoming a patient. I am not. As a patient, I am choosing the physicians I trust to be part of my healthcare team, and my insurance and I are ultimately paying for those services. Basic professionalism, courtesy, and a willingness to resolve a routine records issue should not be too much to expect from a medical office. I cannot comment on Dr. Carpio’s quality as a physician because his staff ensured I never got the opportunity to meet him. However, based solely on my experience with the referral/new-patient process, this office appears extremely poorly managed. If this is how prospective patients are treated before they even walk through the door, I have no interest in finding out what happens afterward. I will be taking my healthcare and my insurance elsewhere. I absolutely do not recommend this office based on my experience."

"After several visits to see Dr. Kata I was convinced that the issue I was having would be resolved with an agreed upon surgery. The day of the surgery I informed him that I felt another mass in my scrotum to add to the others to be removed that day. After surgery I had NO pain. My recovery went extremely well. As the swelling went down I noticed that 2 of the 3 masses that were SUPPOSED to be removed were still there. At my post op appointment I asked Dr. Kata why weren't the masses that I went into surgery to be removed taken out and he replied that he wanted me to "see someone else who specializes in removing those masses." He said "I'm like a swiss army knife, I do a little bit of everything but he specializes in fixing your problem." So now I'm stuck with thousands of dollars in medical bills AND the same problem I had prior to ever meeting that doctor. Thanks a lot. "

"Dr. Tojoula is an exceptional doctor. He listens, is caring, and shows compassion while being direct and honest. He gave me a thorough review of my options for treatment and made a recommendation for my specific issue. I would highly recommend him to anyone seeking help with a urological issue. His bedside manner is first rate and he leaves you feeling like you were heard, understood, and cared for. 5 stars all the way."

"I went to see Dr Arnold for an in office procedure on my prostate. He did not let me know everything I needed to know, he briefly described the procedure to me but did not let me know that recuperation would take 10 days and I would be required to wear a catheter. He did not manage my pain appropriately and when I was in extreme pain during the procedure he chastised me for raising my voice in pain. He did not prescribe any pain medication for after the procedure I finished up going to the emergency room later that evening to get some pain meds He has no empathy at all and is arrogant to say the least. He is completely self centered. I changed urologists and never went back to him. Do not make the same mistake that I did "