General Dentists - Brookfield, CT

"We continued with Dr. Tseng after the death of our previous dentist. Like one of the other reviewers noted, I'm not a friend of Dr. Tseng or any of the staff. If I'm not getting cavities and the resulting fillings or even worse, crowns or bridges, then I'm happy, both from the cost factor and especially from the pain & suffering side. I do take proper care of my teeth at home, which is important. I had issues with the billing office. Once, they required me to pay up front for services that were fully covered by our insurance policy. I argued with the clerk, but she didn't care. She was RIGHT. When I got home, I reviewed our policy. I was right. I immediately called our insurance provider and reported the practice. It has never happened again. I have to watch my husband because he's not as informed about our benefits as I am. I tell him not to pay and I'll sort it out after. It's sad that the patient has to watch their providers' billing so closely."

"I set up an appointment with them online on June 17th for July 20th and the day before ( after sending me numerous text msgs in prior weeks and days confirming the appt ) they call me to ask what I was coming in for and that they needed to reschedule my appt anyways the rude woman on the line never apologized for the inconvenience or anything she simply said online appts are for emergencies only when it doesn’t say that anywhere on their website and why is it my problem no one notices this in the month leading up to this appt till just now ? Then after I said I would call back to reschedule she does on her own & unknown to me sets up an appt for the next day which I promptly cancelled. I won’t be returning to this place ever. They obviously don’t care about their customers and prefer to completely waste your time. Totally unprofessional . Hopefully this can save someone from making a big mistake."