General Dentists - Union City, CA

"Rude Rude Rude!! Most unprofessional dental office I encountered. Avoid this place unless you wanted to be ignore and be charged for service without letting you know in advance. A month ago, I got a bill from Evan's dentist office. I called and talked to Kelly, a very rude lady / receptionist. I asked her why didn't I got informed I need to pay for the exam. She said it's my responsibility to call the insurance and find our what covered. Excuse me, I dont even know what service you guy charge, how do I ask my insurance in advance if it's covered or not. All medical facility (doctor office / dentist office / hospital) will let the patient know in advance what they charge and let patient decide agree or disagree the service. On top of that, the medical billing is in code. How do patient know what code they charge. It's always the office confirm with the insurance and let patient know how much the service is. Kelly, the receptionist, not only lazy, doesn't want to contact patient insurance but rude when asked her about billing. She's not only giving me attitude while on the phone but hung up on me. Moving forward, I went in the office today for cleaning since I already made appt three months ago. Went there 2 mins earlier than my appt, waited 12 mins and no one at the front. No greeting, nothing. Then saw a lady came out. I said "excuse me", continue got ignore. She went straight in to the other side where they keep all patients folder. I said "excuse me" again, finally she looked at me. I told her I have an appt. She then said my name and said she's going to call me. So they know I'm there but chose to ignore me. Worst customer service from a dentist office. They can save their attitude to people who likes rude people. I rather go somewhere with pleasant staffs."