Automated calls for claiming profiles available again
May 10, 2013
When providers want to claim their profiles, we ask them to verify their identity by selecting a pre-registered phone number for us to call. We call them using an automated system, delivering a code that they can then enter to complete the claim process. About a week ago, the platform that we used to deliver these automated calls stopped working. Thinking that it would be fixed in just a day or two, we changed the text for the process to indicate that the automated calls were temporarily unavailable.
The day or two turned into a week, and not knowing when the issue would finally be resolved, we switched vendors. The integration with the new vendor went live early Friday morning. If you've tried to claim a profile recently and have run into any problems, please let us know.