Dr. Scott Rake, DMD

If I could give zero stars, I would. I found Dakota Dental because they were in-network, but our experience was absolutely horrific.

My son had an abscess and was admitted to Children’s Hospital over the weekend. After discharge, we were set to have surgery on Monday with another OMS clinic, but they were out-of-network. Wanting to stay in-network, I called Dakota Dental, explained the situation in detail, and scheduled an appointment for the next day. I also provided all necessary paperwork, including the referral from Children’s and CT scans.

When we arrived, it became clear that they hadn’t reviewed a single document. Worse, they refused to use the CT scans we provided and insisted on taking X-rays before we even saw the doctor. I declined, saying we’d like to see the doctor first. The doctor then came in and informed me that we actually needed to go back to the dentist for another referral before they could do surgery.

So let me get this straight—you scheduled an appointment knowing our situation, ignored the referral we provided, refused existing scans, tried to push unnecessary X-rays, and then told us we needed to leave and come back with yet another referral? That’s either complete dysfunction or a blatant attempt to rack up extra charges. Either way, we walked out.

Save yourself the headache—find a different OMS. This office is unorganized at best and predatory at worst.