Dr. Sarah Naghibi, DMD, MD

My son had his wisdom teeth removed on 2/7/19. The office required me to pay them $585 dollars up front, even though I confirmed that my insurance would cover the procedure and they are preferred providers. They stated they would happily issue me a refund as soon as insurance processed the claim. On 2/22/18 I called to ask about the refund because insurance process the claim and I only owed them $25 after insurance. They stated they couldn't issue a refund until they received payment from my insurance company. I provided them with the insurance reference number since they are contracted preferred providers for Aetna, I requested that they expedite my refund. They would not. On 3/6/19 I contacted the office again to ask for my $560 refund and to provide them with the Electronic Funds Transfer reference numbers for the insurance payments they had already received. They still would not process stating, with attitude, that they legally had 30 days to issue me a refund. Deanna asked if I wanted the refund expedited and I said that of course I did, I had already requested that on 2/22/19. As of 3/21/19, I still have not received my refund. When my husband called today, he was told to look for the check around 3/29/19. This is an absolutely unacceptable period of time to wait for a $560 refund especially since this is a preferred provider for my insurance company. To request such a large some up front is disturbing to begin with, again from a preferred provider, but to not issue the refund once they have Aetna's payment and to get an attitude when I have called to inquire is beyond reproach! I hope to see the funds within the time they are currently stating or I will be forced to issue a complaint through Aetna.
On 4/2/19 we went to their office to finally pick up a refund check. The check was written for only $531. We were owed $560. Now we start another wait for the remaining $29 owed. This mistake after MANY phone calls and explicitly explaining a refund of $560 was due. They received payment from my insurance company 2/26 yet I did not receive a refund until 4/2 and even then the refund was not for the correct amount. This is the most ridiculous experience I've ever had with a medical office!