Dr. Rodney Anthony McLaren, MD

DO NOT VISIT THIS PRACTICE. I had a HORRIBLE first experience. Appointment was made for 1/31 at 1:45pm after calling 3 separate times and leaving a voicemail and speaking to Patty who said she would call me back over the course of 3 days but never did and I had to keep hunting her down for an appointment. I should have taken that as a sign and gone to a different practice immediately. Patty finally called me 3 days later to schedule an appointment. Then, the next day she called again because she didn’t realize she’d already scheduled me for one! I told Patty, I already scheduled an appointment and confirmed the date and time. I was told to come 10 minutes early to fill out paperwork. Arrived at 1:35pm to fill out paperwork and finally at 2:15 PM Patty came out to tell me that my appointment was scheduled for the next day. After explaining to her, that was not the case, and that we spoke on 2 different occasions and confirmed the date and time, she finally agreed to let me be seen. Upon going into a patient room I asked Patty if she had double booked us or what happened because the woman sitting next to me in the waiting area told me that her appointment was at 1:30 PM. Patty got in my face and clapped, yes, unprofessionally CLAPPED her hands in my face and said the following words at me about another patient, “THAT WOMAN CAME IN LATE!!” Mind you I came in at 1:35 so there’s no way this woman could’ve been running more than five minutes late for her appointment. Also, why is this medical professional complaining to me about other patients instead of simply apologizing for booking me on the wrong date and/or time?? After Patty finished with me, then the ultrasound tech scanned me and said the doctor would come in to discuss the results. Dr. Rodney McLaren came in and instead of discussing the results, he wanted to talk about Patty and why I was upset. I explained what happened to Dr. McLaren about Patty booking me for the wrong date and time, how she was clapping in my face and complaining about another patient at me, and how completely unprofessional she was acting. Instead of simply apologizing on her behalf McLaren OR JUST MOVING ON and talking about my scans, he started defending her, telling me how hard her job was, and telling me I was in the wrong. When I told him that a simple apology from him or Patty for the incorrect booking would have resolved everything he stormed out of the room completely unprompted without another word. I am SPEECHLESS at how highly incompetent, unprofessional, and extremely disorganized this practice is. I honestly don’t even understand how they are still in business. If you care about the well-being of your unborn baby, PLEASE go elsewhere.