Michael Nowell, DC

I’m sharing my recent experiences with Ability Chiropractic in Blacklick to alert those considering their services, not only in Blacklick but in neighboring areas. Substantial concerns exist regarding the clinic’s financial transparency and commitment to customer care.

When inquiring about their affiliation with health insurance providers, the response is positive, but there’s a notable omission of the distinction between in-network and out-of-network coverage. This lack of upfront clarity introduces the risk of financial uncertainties during subsequent interactions. During my initial visit, the assurance that billing details would be addressed later left me uninformed about the financial obligations tied to my treatment, potentially burdening patients with unexpected costs.

The subsequent visit revealed out-of-network status, leading to an unforeseen $245 bill. Dr. Michael’s explanation added an unsettling element of unpredictability to the financial aspect of the chiropractic services.

In response to my concerns, Ability Chiropractic’s prompt reply underscored a significant gap between their professed commitment to customer care and the unsettling reality of my experience. The clinic, supposedly valuing transparency, failed to communicate potential costs upfront, raising doubts about the authenticity of their commitment to customer well-being.

Consider this message as a consumer alert and a plea for reflection. I strongly advise anyone contemplating Ability Chiropractic’s services to exercise caution and thoroughly evaluate whether the clinic’s practices align with their expectations. Transparency, integrity, and genuine customer-centricity should be non-negotiable in any healthcare service, and I hope this information empowers others to make informed decisions.