Margaret Marchand, FNP

6/2020 I was referred to ENT Associates of Olympia, for a condition found at the hospital. Worst example of customer care!! 2nd appointment was worse than first. Referred to Capital Ear nose and throat, bad results, don't listen to patients. Condition worsening for 4 years! Finally took my concerns to Dr Marchand, she listened Intently and started a treatment that had me feeling better In two days than I had felt for the four years. Now waiting to see if damage done in 4 years can be corrected with Dr. Marchand treatment. Will be able to supply my opion of ENTS treatment if needed. Maggie Marchand is the best treatment panner I have had in the last four years!!

We see Maggie as our provider. We did have an internist, which we wanted because of our age but when the internist left they gave us Maggie. I asked her if she had a question. Could she go to one of the other internist and she said yes, but she has been very good at asking questions answering our questions and giving us the time we need to discuss what we need to discuss. We do really like Maggie and don't mind at all but she's not an internist, but a PA because she's very efficient.

This was my first visit with this provider. She listened and explained very well. Tests were ordered and she responded quickly to the first set of blood tests. Now waiting for further test results. I don't expect an explanation for my symptoms quickly. I'm optimistic she will stick with me to figure out what's wrong. I'm grateful she took me seriously and definitely seems to want to figure this out.

I always have a good experience with Maggie. She is interested in how I am now and how I have been in the 3 months since she last saw me. She is a good listener, patient and helpful with my questions. The Interest and questions she has for me are always for my benefit. I have started to bring my sister with me and Maggie Is always respectful to her and any questions she has. She is a #10

There are two new ladies at the front desk who are wonderful! It's nice to experience a positive change. Maggie Marchand is an incredible caring provider and has always been a strong advocate for my healthcare needs. She deserves the recognition to know me, care for me, and ease my way, she always practices with compassion, dignity, and respect. Best provider I have ever had!

This visit followed an ambulance trip to the ER due to a ruptured vein and my primary wanted to see me first before referring me on for a vascular visit. I had my questions answered and I felt her concern and care. I am seeing her next week to remove ER bandages and perform next step before the vascular visit later this month. All positive.

My appt with Maggie, who is not my Primary, was the best medical appt I have ever had at the Panorama clinic. She is knowledgeable, kind, truly interested in the patient, able to go deep into an answer if asked, endlessly patient and makes the patient feel 100% at ease. I wish she were my primary.... She is a treasure at your clinic!!

Provider always has most current information regarding elderly, thoughtful and explains all test results and any questions I have for her. Does not make me feel old and does not talk down to me. She provides me with information needed to continue to keep my health and ability to not be a burden on my family or the health care system.

I am leaving on a trip next month and was concerned I might run out of my prescribed prescriptions. No medical problems. Doctor will ensure I have an adequate supply of my prescriptions. Dr also performed routine exam procedures ie, heart, lungs, blood pressure exams. Will get blood work done upon my return the first of the year.

Even if I don't feel well, it a pleasure to visit the clinic. My experience shows that everyone is friendly, and expert in their positions. I seldom wait to see my provider. She doesn't rush me and always ask, "Anything else." This gives me an opportunity make sure all issues are covered. I appreciate all of them.