Ms. Lisa Scarlatella, PMHNP, ARNP

Wow. I thought Lisa was kind and very knowledgeable. I still believe she is extremely knowledgeable, and I was actually excited to work with her. However she really struggles with punctuality. I gave her grace the first time, and the second, and the third. I never mentioned it, didn't make a big deal of it. but after having four
 appointments booked, I understood that punctuality was a real issue. Punctuality AND accountability. I tried really hard not to write this review. I reached out to the company and told them I would not join my 25 minute appointment 15 minutes late. That was when the provider decided to reach out to me. How funny that she reached out after I complained to her company! That was the first time she EVER explained her lateness. I did not want to pay when I recieved such horrible service. I refused to jump onto the meeting 15 minutes late. Would that potentially put the next client on hold? Is it fair to me that I have to wait for so long with no communication? I couldn't misused her time in the way she misuse and disregarded mine! She gave no indication that she would be late for the entire day, only to then say she was having connectivity issues. If you had internet issues for an entire day, it seems to me that you would let your clients know this ahead of time. Maybe propose talking on the phone BEFORE the session starts.