Dr. Jonathan Fife Richards, D.D.S., M.S.

They are not respectful of anyone's time and they place undue hardship on individuals when there shouldn’t be.
Referred by a dentist and contacted them regarding a specialized service that they provide. The front office was difficult to work with upfront and obtaining needed information was difficult. I went to their office for the consultation. Upon arrival I was immediately provided a document with a service amount; I was not greeted nor did they identify themselves as the individual I had been working with over the phone. They wanted fees that would be covered by insurance and I let them know I would pay whatever insurance would not within the thirty days. They stated that without full payment there would not be any consultation, period, and no exceptions. This is regardless of what their financial documentation stated and I was not provided this information before my appointment. Not once during all phone conversations with the main office individual had I received respectful communication. Respectful communication includes providing office financial policy and upfront pre-paid costs due before you can see the doctor and other basic courtesies that are provided by other offices over the phone when setting up new patient appointments.