Brian William Archung, DDS

5 Stars for all services.  I am not easy to please when it comes to Dentists. I would rather give birth than take a needle. My step brother was our family dentist for years before we moved away.  I don't like paying for 'fluff' and designer scrubs.  I don't like techs that ask if I can pronounce periodontal, like they are Mr. Rogers.  I despise upselling (so common in this industry). I want friendly, professional, to the point service that is decently priced in my dental network. I get that from the front desk, to the hygienist, to Dr. Archung and his affiliates.  I've been a patient for approx 4 years and so happy with this provider and their services.

My experience as a patient at hill country dentists has been fantastic. The office is clean and well run. Fariba has been doing my cleanings and she's very in tune with you and what you're going through as a patient. My interactions with Dr. Archung have been brief but positive. Easy to connect with and attentive.
I've been going here for simple prophys for over a year. My teeth are generally healthy, so I'm speaking from that perspective.
I haven't had any problems going here and plan to continue!

Take my advice - confirm with your dental insurance that the fees you are being charged for dental services here are in fact the appropriate amount. Hill Country Dentists has been mine and my husband’s dental provider for several years now. After a recent check up and cleaning, I was given a $2000 treatment plan by the office manager, Jenny. When I raised an eyebrow and said that sounds awfully expensive for the work I need done and can we double check these figures, I didn’t realize I would be unleashing 3 months of back and forth nonsense that would eventually go nowhere. My dental insurance has spoken to the office manager and informed her that the fees they are trying to charge me are incorrect. The work I need done should cost no more than $450. Not $2000. That’s a $1500 discrepancy that I expect Hill Country Dentists to at least TRY to explain. They are not interested in advocating for their long time patient or concerned about getting to the bottom of a $1500 discrepancy. They continue to defend the $2000 treatment plan, but with no explanation as to how they arrived at those figures. And because I’ve had to deal with my dental insurance so frequently over the past few months due to this discrepancy, it’s come to our attention that my husband and I have likely been overcharged for multiple other services rendered by Hill Country Dentists over the years. My insurance provider has shown me how I can file a complaint/investigation about past charges and I will be doing just that. Double check those fees and ask questions!

Their staff has treated me like an inconvenience. They implied that I forged a pre-authorization that came directly from my dental insurance. And when I started asking for accountability, the dentist, Dr. Archung, said he was uncomfortable continuing to have me as a patient. HE is uncomfortable? The only people who should be uncomfortable in this situation are me and my husband. I’m uncomfortable knowing that I’ve likely been overcharged thousands of dollars by this place. I’m uncomfortable knowing that I now need to go find a new provider and start from scratch on dental services that I NEEDED done in July. I’m uncomfortable knowing that this is how Hill Country Dentists treat patients who ask for clarification and accountability.