Internists - Tacoma, WA

"The office staff here is disorganized and rude. They filled my medicine incorrectly then when I called about it the medical assistant was very abrasive and arguing with me that the medicine she requested for me was correct. But I told her I thought it was supposed to be X. So she said she would look at the doctor’s notes again and asked me if I still wanted my prescription sent to Kroger. I said, no, I’d prefer Walgreens. She got mad at me again and with a rude tone said, “Well, I’ll need you to give me their phone number then!” So I found the the phone number in less than 10 seconds and she had already put me on hold. Never told me she would be doing that. I just start hearing music. So I wait another couple minutes until she comes back and says “Ok, now I’m ready for that phone number.” The time before that was when I showed up for an appointment. I was the first one in the building with the first appointment of the day. I waited and waited for 30-45 minutes while other patients kept being called back who arrived after me. I finally say something and was like, “When am I going to be called? I have another appointment to get to after this.” The receptionist tells me that I have new insurance and it has to be checked first. And I said, “They called me yesterday and asked for my new insurance. Why didn’t they check it then?” So anyway, it’s time to find a new cardiologist because these folks are not cutting it for me."

"I really enjoy seeing Suzette every year. She is thoughtful, helpful, friendly and goes the extra mile."