Surgeons - Orem, UT

"He made us feel guilty for asking for a second opinion on surgery .... Unbelievable..."

"I waited 40 minutes and saw the doctor for 5 minutes. Dr. Johnson did not want to listen to any of my symptoms or issues besides my carpal tunnel. He only wanted to focus on one issue and fixing it first then addressing the others symptoms afterwards. Guess what Mr. Johnson I don't want to come back to see you 10 more times and have 10 more surgeries and pay 10 times as much when the “issues” could all be taken care of at once. Also, his staff used another patient's chart who had the same name and DOB as me and added my information to it, so it's a giant mess of two different patient's information in one chart that they told me I have to call and fix with the records department (HIPAA Violation!). Plus they never sent my referral to the Neurologist for a Nerve Conduction Study. I had to call the Neurologist to find out why they hadn’t called me, then call Dr. Johnson’s office and leave a couple of messages to have them send the referral and wait 4 weeks to see the Neurologist. "

"Saw Dr. Nelson in 2018 who seemed very personable & knowledgeable, but his staff was the complete opposite. They scheduled my next appointments without even consulting me first. The comments about the phone & message situation are very true. One time I called to re-schedule and there was no opportunity to leave a voice mail message and nobody to speak with. To top it off, I went in for labs & biopsy and Dr. Nelson informed me on my next visit that the labs were destroyed by mistake. To make matters worse they even billed me for those ruined labs, and I had to hassle with the billing office to get those charges dropped. I quit this place and found another urologist."

"Dr McMurtrey has been phenomenal and over-delivered in many unique and complex cases, treating both myself and many family members who have all benefited from his deep knowledge and extensive skillset. We are all immensely grateful to have found such a kind and brilliant doctor who is a leader in his field and who goes the extra mile with such care and thoroughness."