Wound Care Providers - San Antonio, TX

"It has been one excuse after another. I injured my hand over the weekend and it took days to get an appointment. Then they called 2 hours before my appointment to try to get me to not come because the doctor was "transitioning" and would maybe not be able to treat me. He is not transitioning until 2017 so I told them I would keep my appointment. I did not want to push back treatment on my hand while I found another doctor and I had already taken off of work so I could go to the appointment. I went to the appointment and the doctor was extremely nice and helpful but said that I would need surgery and the sooner the better. They could not schedule my until the following week. Fine. Less than 24 hours before my surgery they called and said that the doctor is in network with my plan but the hospital he operates out of is not so I cannot have the surgery there. Fine. They apologized but said if I signed the paperwork they can quickly send my records to a different doctor that can treat me. I found a doctor and signed the paper work and sent it over and they still have not sent my records after 3 days! I do not need their apologies, I need them to do their job. The doctor is great, office staff not so much."

"A terrible experience from the moment I arrived in the parking lot. As soon as I parked, someone came out to harass me. He said I had to move my car because it was the doctor's spot. But there was a completely different spot marked for the doctor, and my spot was not marked at all. Clearly this person just came out to harass me for no reason. I am not goin to say my skin color is the reason but the situation was suspicious. I immediately left and cancelled my appointment. If they will behave this way how can I trust them with my medical care. It was incredibly unprofessional and reflective of the poor overall attitude of their staff and this medical practice. It was disgraceful and they should be ashamed of their behavior."