General Dentist - Providence, RI

"I have been happily going to Dr. Lima for almost 20 years and have referred many people to him in that time. Every person I referred to Dr. Lima only had good things to say about him. Dr. Lima is calm and methodical and when you walk into his office you feel like you are walking into a spa, the mood is tranquil and relaxing. Cleanings only take 20 minutes, from the time I walk in the door to when I walk out, my teeth always feel clean. "

"I moved to Providence and started going to this dentist about 2 years ago. I've gotten erroneous bills twice for services I didn't have performed (had to call and have corrected) and was told a lot of incorrect information about my insurance coverage, including two separate receptionists insisting I was covered for dental implants even though I knew I wasn't. I was told a third time that my dental implant would be covered 50% by my insurance, which I also knew not to be true. Finally, when I reached out a fourth time to figure out what I should anticipate the cost of my dental implant to be, they quoted me $2500~$4000, which, to me, seems like a wildly different range. Most recently, I had an x-ray done that I knew was NOT covered by my insurance, I tried to pay for it with my HSA at the reception, and I was told there was no charge and my insurance would cover it... except I got a bill for it a month later for hundreds of dollars. Dr. Alkurdi is a good dentist, but needs to have better training for office staff and consistent messaging. I realize insurance billing is complicated, but these were follow-up calls, after someone had supposedly researched these questions for me. I tried to be fair and give the benefit of the doubt, but I manage my HSA and my health claims closely, and I just can't afford to be given incorrect information like this."