Mental Health Professionals - Springfield, OH

"I visited Dr. Knight as an intake; I needed to reestablish psychiatric care. I already had a diagnosis and continuity of therapeutic services. There were 2 hours worth of paperwork. I was advised to arrive 45 minutes early. I arrived over an hour early. The office staff was more than friendly, downstairs. Once directed upstairs, that ended. The staff seemed overworked and haggled. I had a midmorning appointment, so I can only imagine their duress by afternoon. My vitals were taken and I was directed to a small office, as opposed to the large, airy waiting room. This would have been fine, except I was left in there for over 2 hours. When I sought someone out to ask about any idea on how much longer, I was told they didn't know and to listen for my name. Dr. Knight was calling out names as she finished with each client. I listened to her (keep in mind we were in a long, narrow hallway of offices, all with the doors open) call out a few names, and tell at another client, apparently because the woman was also inquiring as to the length of time she had been waiting. She told this woman that she would kick her out and, basically, blacklist her, if she said another word. When she called my name, I went into her office (mind you, she never got out of her chair). She was sitting there in what can only be described as lounging attire: a head scarf, sandals, and a flowing, casual dress. She asked me several questions but never waited for a full answer; she continued to cut me off with statements or more questions. She would literally interrupt me to ask me what I was in the process of telling her. When I pointed this out, she became rude. When I pointed out, repeatedly, that I already had a diagnosis and had simply been without medication therapy, she dismissed it by reiterating that I'd filled out releases and they'd get it eventually. She then proceeded to tell me she was diagnosing me. The diagnosis is one I've already had a rule-out on and I told her as much. She told me that meant someone had seen it before, therefore she was correct in her assessment. When I pointed out an obvious flaw in the particular diagnosis, she attempted to tell me that that diagnosis didn't require that integral part and she wasn't going to argue the DSM with me; that I was "free to look it up on (my) own time". I have never dealt with such unprofessional and callous behavior by any professional, let alone a purported medical doctor. I was appalled! Total time past my scheduled appointment: 2 hours 48 minutes. Total time in office: nearly 4 hours. I would never, ever return and I would and have warned several others away from this establishment. I feel bad for the office staff, as they were wonderfully pleasant and professional. If only the nurses and medical staff could say the same."

"I immediately liked the tone of Louise's voice when listening to her outgoing voice mail message. She has been taking incredible care with my teenager who really needs support and compassion. I am so comfortable with Louise and the fact that my teen is as well, especially because he was resistant to receiving mental health in the form of therapy, speaks volumes. I would recommend Louise whole-heartedly. "