Primary Care Doctors - Batavia, NY

"Gave me MAJOR attitude when I innocently asked her if my 82-year-old dad would be going up to a room. (For context, we'd been in the hall in the ER for nearly ten hours and I was so tired I wouldn't have known a transport person from a doc from a pediatric nurse. Also, it was 10pm and there was literally no one else around to ask.) She gave me a long look and said, "I have not spoken to the patient yet." Then she paused and started at me a second. "Do I look like I do transport?" Utterly confused about her hostility, I replied, "I was simply asking a question. I thought you might be here to take him to a room, that's all." "Wow," she replied. Then she gestured to her white lab coat. "You thought *I* was here to transport him?" Like she was the Queen. She was so ridiculous I wanted to laugh, but she wasn't joking. Then she kept going. "You couldn't tell by my coat that I wasn't here to take your father to a room? Wow. Wow. I am the *attending physician,*" she said, drawing out the words as though I was some special kind of stupid. "I don't transport, okay?" Utterly and unnecessarily rude and unprofessional in an already stressful situation. "

"To summarize the skill of Prity Rawal MD, as the Primary Care MD for my elderly mother, I would say her quality of care as MD can be likened to the effects of fertile soil on thriving plants that have taken root. It is the soil's fertile ability to sustain, maintain, and provide, that makes her practice a habitat for satisfied, happy Patients. She is very professional. She listens and allows her Patients to speak for themselves. One of her greatest displays of patience yet is allowing their families a voice when it may help all to understand her Patient more clearly. She is knowledgeable, yet not unwilling to research, discover and incorporate newly learned truths that aid the quality of her care for her Patient. She is attentive to the needs, concerns, and plans of her Patient. Very quick to follow through. Kindhearted. Informed. If I ever decide to relocate my medical care, it is with high hopes that she will maintain that type of quality care should she welcome me too as a new Patient."