Alternative Medicine Practitioner - Minden, NV

"My insurance covers all chiropractors in or out of network and I am only required to pay a 15 dollar co-pay no deductible needs to be met. This office charged me 90 dollars up front then also billed my insurance. I found their office through my insurance and the Aetna website! I was seen in early December and although they have received payment from both me and my insurance I have yet to see my refund and never received news or follow ups regarding this. Every time I call, the billing manager Kim is conveniently "out of the office" or away from her desk and I still have not received my check. I have called about this issue on 5 separate occasions and was never given a straight answer and was always treated impolitely by all staff members in the process. I would stay FAR away from this office as I think its a little odd how they handle their insurance/billing. At first they also told me my 90 dollar payment was going to be used as a "credit with them" So essentially you're getting paid by my insurance and me which is concerning. The "Dr." was sub par at best rushed in and rushed out. Then after my fourth phone call Dublin Hart called me personally, not to apologize for the inconvenience, but to tell me that I should apologize for "screaming at her staff" which is untrue I was obviously frustrated about the 2 month ordeal but in NO way screamed. This office is an absolute nightmare. From start to finish. She told me that it was highly inappropriate to talk to her staff that way but then proceeded to berate her patient via a 51 second voicemail! Thanks for the voicemail proof that your practice is an unprofessional and disrespectful establishment. Also, as you suggested in your voicemail I did indeed "find a new chiropractor" two months ago who knows how to treat their patients with respect and bill them correctly. "