Surgical Dermatologist - Raleigh, NC

"Over the last 3-4 years every interaction is worse than the one prior. They just don't seem to care about the patients needs anymore. I've had multiple treatments to the same spot, and asked about new on my last visit - it was as if I needed to diagnose it myself. I've never experienced something like my last two-visits. Also, they had previously had me set-up everything in their newEST portal, took a biopsy and then my wait began... Portal, what portal? I only learned I was okay by postcard, WEEKS later. Oh, and I called for a new appointment because that spot is back (fourth time) and need to look at a new spot too. Shared I was an existing patient... no appointments for months. Sitting here now trying to find a new doctor - I can't wait months. Maybe it's for the best. Apparently they don't know how to resolve the tiny spot on my ear. I miss the way they used to value their patients."

"I have been seeing Dr. Bain for two years. Very clean facility with adequate parking that is easy to find and get to. Never had to wait more than a few minutes (I'm generally a few minutes early). The staff is very polite, personable and their explanations are comprehensive and clear. I am very pleased with the actual dermatology services provided. Dr. Bain is a highly skilled surgeon, personable and I have high confidence in his exams, diagnosis and course of action."