Mental Health Professionals - Winter Park, FL

"On 4/23/18, I reached my deductible but had to pay $128.06 out of pocket for an appointment with Dr. Gulyayeva on 4/26/18 because Aetna was still processing previous claims. On 5/16/18, I faxed the claim form to Florida Hospital Center for Behavioral Health in Winter Park to have the physician's section completed. After no response I faxed it again on 5/18/18 and called to confirm receipt. Elizabeth confirmed they received it and would send it back that afternoon. I repeatedly followed up over the course of the next two weeks and each time I spoke to Elizabeth or Andrew they offered no explanation but assured me the form would be returned that day. I called on 6/1/18 and was told once again that it would be faxed back to me by close of business. By Monday, 6/4/18 I still had not received the completed form and was told Dr. Gulyayeva would complete it after her current appointment. I called a few hours later and was told she was completing it in that moment and they would fax it back within 10-15 minutes. After waiting 45 minutes I called again to ask the status, was put on "hold" and hung up on. I immediately called back and was forwarded to voicemail. Yesterday (6/5/18) I received a call from Dr. Gulyayeva who said she was about to fill out the form and wanted to know what the form was for. I explained yet again the reason for the form and told her about my experiences with the staff and stated I was obviously lied to because I was told she completed the form yesterday. She replied, "I am the doctor, not the office manager. I will fill out your form and tell the office manager.""

"Dr. Farmer is not a typical 'clinical' i.e., disaffected, psychiatrist. His intake process is thoughtful and he asks questions I've only ever encountered with a therapist. He recommended TMS for me and I had a fabulous outcome and will continue to go to the Healing House for my mental health needs. "