Anesthesiologists - Palm Beach Gardens, FL

"I needed to have a procedure done for herniated and bulging discs. The doctor's staff did not request authorization for 2+ weeks! Went back and forth with his staff, via text only and was lied to on a consistent basis. After 2 weeks, I started to question what happened. They said it was requested, it was rejected, it was requested, etc. According to the insurance company, they never received any requests for authorizations until Dec 6 - that's over 2 weeks! At one point, when I could get thru to a person on the appointment desk, she had the gall to tell me that the authorizations phone line was broken and is always broken, therefore I could not talk to anyone in the Doctor's office re the authorizations. Now, trying to get the authorization cancelled so that another physician can do the procedure and they have not cancelled those authorizations. Complaint was put into insurance company and insurance company has filed a complaint as they witnessed themselves what I have been going thru - they had me on the phone line with them and the doc's office. My family and I decided that this physician's office was not to be trusted."