Internists - Naples, FL

"George saved my life. Its that simple. Thank you. PS. Joanna is the best of the best, give that girl a raise."

" Very unprofessional people In this office, I took my 80 yr old dad for the first time to get an annual physical, the Dr immediately changed and added meds without any labs on hand on the very 1st visit, he just assumed he was a poorly controlled diabetic (which he is not). I got a bill from the clinic and I called to question it since I never have to pay anything for an annual physical and was told that my dad needed to get a 2ndary insurance if I didn’t want to pay anything. On that same call I requested my dad’s laboratories (05-27-22) and was directed to an app that doesn’t give you a choice to access that information, I called again the same day and requested they get mailed, 10 days later (06-06-22) I called again and they answered after probably the 7th time calling because no one would pick up, and of course they put me on hold, the nurse answered and was extremely rude I explained I’d been waiting for 10 days and her answers were in the likes of…. I don’t know, that’s the records department, that’s not my job, I asked can you please ask them to mail it today, since I’ve been waiting for 10 days already and she said I don’t know when they are going to do it or how long it’s going to take. Never even apologized for the tests not being mailed the very first time, another 9 days went by and my sister called (06-15-22) the office manager answered and told her they were sitting in front of her and that she would mail them that same day another 5 days went by and we didn’t get anything in the mail so a family member went to pick them up were he was told I was rude and didn’t understand the way I got billed. 1st and last the billing didn’t have anything to do with me asking for my dad’s records and I paid her bill in full the minute I got the 2nd bill. I work in the medical field and I know what questions to ask when it comes to medical billing perhaps that’s what she didn’t like (by the way they charged a different office visit and I called her out for it and that’s when she got snappy at me). Whether you like someone or not, in any professional medical office you need to put first the patients health and think of the consequences of any of your actions as little as they may seem. I requested the labs to take my dad to a new Dr. who would at least look at the blood work before switching and adding to his meds, which was delayed just because this lady decided that I was rude and that she would send the lab results whenever she wanted or not do it at all, just because this looks like a Mom and Pops medical office it doesn’t mean that you make your own rules when it comes to peoples health, imagine my dad being in dire need of those labs for another doctor to make a decision in an emergency situation and these people decide I’m not gonna do it just because I didn’t like the daughter’s attitude... I don’t recommend this place and please pay attention to my review, it’s an honest review and you can’t play with patients like that. There have been many real life cases where people have died because a delayed treatment or diagnose because the other doctors don’t have access to medical records."