General Dentist - Jacksonville, FL

"Well, I knew things wouldn't be perfect when the staff called me to tell me I was late for an 8:50 appointment - which had been scheduled with me over the phone for 9:30. They said they did also have room at 9:30 (ah, good - the actual appointed time) so I arrived - and the front desk person had no mask on. At a dental office! There is currently A LOT of COVID-19 in Jacksonville. I asked her to mask up, and the second woman there (dental assistant, I think?) - who was masked, also at the front desk - said "Well, she's just helping me". (??? Like that makes a difference?) Yikes, no clue about infection control procedures. When I insisted, she put a mask on (not happy about it). A few minutes later, she took me back for Xrays, & as soon as she walked away from me, pulled the mask down. I complained again, and then Dr. Henry came out - and rather than admonishing his staff about a basic infection control practice, gestured towards me & said "I don't need this on a Monday morning" (BTW it's Tuesday, doc). Good enough, I said "Bye!" & left. Skip this place - clueless and dirty practices."

"awesome dentist and staff, entire family goes and every one loves him. "

"Great job! I found my dentist! Thanks!"

"I see Dr. Jackson every 6 months and have been going to him since he purchased Dr. Sitterson's practice which has been over 25 years ago. So, I am a long-time patient. He is professional, attentive and caring. He has helped me through several difficult dental procedures (root canals and implants). I would not go to anyone else. Great staff and you rarely have to wait. I high recommend him. "

"Unfortunately after arriving 15 min early, I continued to wait over an hour past my appointment time and was never seen. The office forgot about me even after I checked with them 30 min past my appointment time. They lost a new customer. After wasting my time I left and wasn't seen, could not give feedback on bedside manner as never met the actual dentist."