Otolaryngologists - Jacksonville, FL

"I was sent to Dr. Naseri after having seen multiple other ENT doctors, and last doctor referred me to him for my chronic sinus issues. I have had 4 prior surgeries and still cannot say I am breathing better and still have no sense of smell or taste. Finally was able to get seen and had surgery several months ago. For the first time, I can say that my breathing is improved, in 10 years, and can smell everything... "

"I was referred to Dr. Green because a CT scan showed I had nodules in my throat, but Dr. Green did not check my throat and refused to look at the CT images the nurse who made the appointment told me to bring. Instead, he wrote a prescription for allergies I didn’t need or ask for and charged me a copay. For over 2 months after the appointment I had to constantly check in with the staff to find out why the CT scan reports Dr. Green said I needed in order to be evaluated and diagnosed were never requested. Complete incompetence. A waste of my money, time and I still don’t know what’s going on in my throat. "

"After being diagnosed by my aging, previous ENT doctor with a deviated septum, I moved to this practice, Baptist ENT Dr Czerny & Dr Moy. I should have listened to my PA and gone with Dr Moy! I never heard from her or got checked on by Dr. Czerny after my surgery on NYE or anytime after, even when I called for advice on my pain, bleeding other issues. I received more care & compassion with the other on-call physicians in this group. Prior to surgery, I was told I'd have a 2 week recovery period, false, it turned into 10 WEEKS! I was never sent home with an antibiotic after surgery & had to beg to no avail when I & my primary doctor were convinced I had a blaring, post-op infection! This office staff was rude when trying to remedy problems and speaking with Dr. Czerny was unheard of! I was also billed $488 for a non-chargeable f/up OV. Also I had to spend hours on the phone with my insurance company to get explanations on charges not covered to correcting what procedures were actually done during surgery. I could go on & on, but then to top it off, I got a certified letter from Dr. Czerny informing me "she would no longer care for me/be my attending physician post-op, due to our Physician/Patient breakdown." This was due to the fact I had to go over her head to Baptist Admin to get my account clear up, file a complaint to admin & to my insurance. Dr. Czerny has no idea how to treat patients who entrusted her with their surgical care & how to handle post-op pain, complications, and how to act in a professional manner. The one time I actually spoke with Dr. Czerny on the phone after surgery regarding my sinus infection and headaches, she was rude and condescending, since there was no one around to hear her. Never again, beware!!"